Chris Barnes: Mission Statement

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System Status:

Our goals

To get your computer systems operating at their best for you.
To assist you in better understanding your computer systems.
To ensure your computer systems are kept in a robust and secure condition
To attempt to anticipate future requirements
To ensure that charges are fair and reasonable

IT Support

Diagnosis and solution of computer system problems can take minutes or hours it is often impossible to assess a time beforehand.

The field of computer science is huge and changes by the minute.
Nobody knows it all.

Tools like Google allow computer technicians access to vast resources aiding in diagnosis and solution of computer problems.

The process of searching these resources for solutions takes time.
The process of running diagnostics takes time.

Our billing process

A callout charge covering the first hour
A charge for each hour thereafter

Software Development

Software Development project costs are really determined by how long the project takes. A software development project has to go through at least the following phases:

Scoping and gathering of information to draw up a specification
The drawing up and approval of a specification
The software development phase
The testing and approval phase
The training phase
The release and roll-out phase
The post release "1st month"
On going support, modifications and training

It is very difficult to determine how long each phase will take as there are so many variables which can influence each stage:

Complexity of the requirement
Clarity of the requirement
Volume of data
Site accessibility
Client Staff Availability
Changes of mind
Access to resources

Our billing process

For cash flow reasons we have to charge fees at each stage of the project.

We have to make charges if time has been reserved for your project, but we are unable to work because we do not have the necessary material from yourselves.