CDBOutlookCorporateTools Plugin For Outlook 2003 - 2007

Buy CDBOutlookCorporateTools now via Paypal for £150 to run it on 20 PCs on your Windows Network !

Key Features

+ Associate sender / reply addresses with Outlook Folders
+ Choose Personal Email addresse as reply address from Profile or Exchange Proxy Addresses
+ Associate Outlook Folders with Exchange Distribution groups
+ Associate Exchange distribution group alternative recipient email addresses (Proxy Addresses) with Outlook Folders
+ Auto append centrally managed company disclaimers as embedded HTML (with graphics) dependant on the email address.
+ Block External Mail Sending except from group addresses.
+ Easy deployment for systems Administrators
+ Centralised management and logging.
+ Automatic filing of sent items into a sent items folder in the group folder.

DOWNLOAD TRIAL VERSION NOW !! Extract the files from the compressed ZIP file, run the install.bat file.
NOTE: If you are running Exchange, you will need to purchase and install the ChooseFrom server side event sink from http://www.ivasoft.biz

The Problems...

- I am the boss of two companies, I need to easily be able to send email as 2 different email addresses. Solved,  including optional context sensitive embedded HTML branding.

- We need to provide an email facility for a Customer Services team so that they can send and receive email as customer-service@mycompany.com
No problem ! We think. So we set up a distribution group with an email address of customer-service@mycompany.com
The only problem comes when the Customer Services team reply to the incoming message. The message appears to come from the Individual, not from the team.
OK, so we set the reply address of their email client to be  customer-service@mycompany.com. But  this means that ALL mail, including internal appears to come from the group.
Not a solution.
OK, so we could setup multiple accounts for each user and hope they choose the right account when sending an email.
Not a solution because of the extra admin overhead and the multiple connections to the mail server, not to mention the high probability of staff forgetting to choose the right account.
Then there are even more implausible solutions like using the From field in Outlook and manually entering the from address...

The Solution

Install CDBOutlookCorporateTools now via Paypal for £150 to run it on 20 PCs on your Windows Network

The incoming messages need to be filed into a designated Outlook Folder called gp_customer_service. (This can easily be achieved using a client or server side rule)
When the user replies to an email in the designated gp_customer_service folder, the reply address is set to customer-service@mycompany.com.
The user should be informed that this is happening and given the option to ignore this facility.
Notice that this is NOT the same as using Public Folders due to the fact that the user is totally in control of the content of the folder.


Similarly, when the user is in the gp_customer_service and creates a new message, the reply address is set to customer-service@mycompany.com.

Installation And Deployment

-On Each client PC: Outlook 2003 (or higher) must be installed (rem The com add in  fails during initialisation of Outlook if an Earlier version of Outlook is in use)
-The plugin must be  installed via the Deployment Batch File
-The Redemption Library must be installed (which comes with the CDBOutlookCorporateTools Plugin.
-The Central Settings INI File must be correctly configured.

--- Developer's Note: It might be worth trying to compile a version for Outlook 2000 and checking for forward compatability
--Written and Tested on Windows XP Corporate and XP Home, not tested on Vista.. I dread to think.
--About Office 12 Issues with Office 2007

Limitations and Bugs

-The ChooseFrom event sink must be installed on Exchange to make full use of the From address.
-Cannot use BCC with most rules processors.
-Does not work in OWA.
-Sent Items for group folders do not get handled when using hotmail (http mail)
-Sent items for group folders do not appear to be filed until Outlook has been restarted when running in Cached mode with Exchange.

Status: QA
Last Modified 2007-10-10 10:26:57
Copyright Chris Barnes 2007. All rights reserved